#2782

Climbing not Blogging

Saturday, July 7th, 2007

I'm off to Huaraz, Peru on Monday for a spot of alpine climbing, so there will be no blogging here for the next month. I get back just in time for Agile 2007 in Washington, DC. I'll be the thin and probably very sunburnt guy presenting on Thursday morning. Hope ...

Tags: Travel
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“Raving Fans” by Ken Blanchard

Saturday, July 7th, 2007

So a while back I was given a copy of Raving Fans to read. It's a fable about great customer service that creates "raving fans" the people who can't stop talking about your product or service and how great it is. I have to say I don't disagree with the ...

Tags: Books
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