Archive for July, 2007

Climbing not Blogging

Saturday, July 7th, 2007

I'm off to Huaraz, Peru on Monday for a spot of alpine climbing, so there will be no blogging here for the next month. I get back just in time for Agile 2007 in Washington, DC. I'll be the thin and probably very sunburnt guy presenting on Thursday morning. Hope ...

“Raving Fans” by Ken Blanchard

Saturday, July 7th, 2007

So a while back I was given a copy of Raving Fans to read. It's a fable about great customer service that creates "raving fans" the people who can't stop talking about your product or service and how great it is. I have to say I don't disagree with the ...